Services

Consultation & Assessment

Nuvatel provides detailed consultancy and advice tailored specifically to your business telecommunication needs.

We offer a wide range of services including consulting for site analyses & design; requirements analyses; cost estimates; system installation, commissioning and testing; and project management.

We analyse and assess your business and offer solutions that meet your business requirements and operational needs. Our qualified and experienced staff can help you make informed decision regarding your telecommunication infrastructure including phone systems, NBN Internet, dedicated end-to-end fibre, phone lines such as SIP, VoIP, PSTN, ISDN as well as call recording & reporting systems.

Our technical team consists of qualified and skilled engineers and technicians who are capable of undertaking projects of any size and complexity, from small PABX systems to multi-location integrated systems. We also have extensive experience with wired and wireless 4G & 5G networks, On-Premise and Cloud/Hosted PABX Systems, Wireless Access Points and data communications systems.

Phone Systems Installation, Service and Maintenance

INSTALLATION

Our installation team consists of qualified and skilled technicians who ensure that all installation projects are carried out to the highest standards.

Prior to every phone system installation, we do a thorough site inspection to make sure that the phone system and the handsets are installed and setup as per your business requirements. This includes consulting with you to discuss the phone system programming requirements such as incoming and outgoing call routes; auto attendant; greetings and recordings; ad on hold; group and individual voicemails; Day, Night & Holiday switches; and setting up any other features that your business needs. After the installation, we provide comprehensive user training to your staff so that they can easily use and operate the new phone system and utilise its features.

SERVICE AND MAINTENANCE

Our experienced and friendly technical support team is here to help with any issue you may have. 

We understand that your phone system is critical to your business and that’s why we aim to fix any issues as quickly as possible. We are able to provide help and support online, on the phone, or on-site. After every installation, service or maintenance visit, we keep an up-to-date backup of your phone system database and can restore your system back to the last working configuration in case of any system or software failure. We also keep critical spare parts on hand in the event of a hardware failure so that we can get your phone system back up and running in no time.

Network Integration

Our system engineers can setup and integrate the phone system into your existing IT network which will enable features that are designed to improve business communications. Depending on your business needs, we can help setup applications such as soft phone on a computer/mobile phone/tablet, remote extensions, voicemail-to-email and many more, so that you can stay connected anywhere at any time.

With the network integration, you can  take advantage of a full range of cloud based advanced communications and collaboration capabilities including call recording and reporting, mobility, SIP-based voice, video, messaging and conferencing.

 

Voice and Data Cabling

If your site needs any Voice or Data cabling, we can take care of it for you. Our technical team is fully accredited by the Australian Communications and Media Authority (ACMA) to design and install structured cabling for all residential, commercial and industrial premises.

All our telephone and data cabling installations are performed to the highest standards and comply with the requirements of Australian Standard AS/CA S009:2013.

We can also assist you with the supply and installation of patch panels, data racks, cabinets and enclosures as well as rewiring, labeling and tidying up of your existing cabling and voice/data ports.

 Are you looking for structured and backbone cabling design and installation services that you can rely on?

We provide a range of Ethernet data cabling services which include new cabling installation, repairs and maintenance. We use quality cables including Cat5e, Cat6, Cat 6a, Cat 7, Cat7a as well as Fibre optic (which is used for NBN) in all our cabling jobs which are carried out by our qualified and experienced cabling technicians.

Nuvatel offers data cabling services for residential and commercial customers to connect any of the following devices:

  • NBN Network Termination Device (NTD)
  • Internet Router / Modem 
  • Wireless Access points
  • Network Security devices such as Firewalls
  • Network Switches
  • Network Access Storage (NAS)
  • Central Servers
  • Business Phone systems
  • VOIP and SIP phones
  • IP Phones
  • Computers and Laptops
  • Projectors
  • Smart TVs
  • IPTV boxes such as Apple TV, Android media box, Fetch TV 
  • Entertainment systems such as Wired network speakers 
  • Business Automation and Solar Systems
  • Security Cameras (local and remote access)

All Nuvatel voice and data cabling technicians have the Australian Communications and Media Authority (ACMA) registration and hold a current ACRS Master Cabler licence.

Contact us today for an obligation free quotation for any of your voice and data cabling needs.

PHONE SYSTEM RELOCATION

Is your Business Moving? 

We’ll have you up and running in no time at all.

Nuvatel specialises in relocating phone systems. Our team of qualified and experienced staff provide a complete solution to meet your relocation needs. 

Moving your phone system, including the phone and internet lines, is one of the most critical aspects of the business relocation. Nuvatel will fully assist and support you, from consultation to providing total project management. We will ensure that we meet all of your relocation needs in order for you to re-commence business operations as soon as you move into the new office.

Nuvatel Professional Phone System Relocation Service – NSW Wide

Our phone system relocation services include:

– New office site inspection. This includes determining the appropriate location for the phone system installation and cabling requirements for the phone system, telephones, voicemail system, printers, fax machines and other devices.

– Needs assessment to determine how best your current phone system can be utilised at your new office 

– Install the necessary cabling and ports for voice and data equipment

– If required, co-ordinate with your telephone and internet service provider to make sure appropriate arrangements have been made at the new office location.

– The phone system’s database is backed up before any devices are packed for the move

– All equipment is inventoried, tagged and professionally packed.

– All equipment is installed, setup and tested by our experienced technicians to ensure all systems are configured and working properly before your first day of operation.